CARRIER SERVICE UPDATES

United Kingdom | Customers should expect delays

Update : Royal Mail has shared that Heathrow Airport is closed until 23.59 on 21 March 2025, owing to a fire at a West London electrical substation and ensuing power outage that has left the airport without electricity. Royal Mail is taking the necessary action with regard to carriers and airline sheds. However, this event will affect all import and export mail flows through Heathrow on 21 March and over the coming days.

Following the resumption of operations, Royal Mail expects there will be impact on mail processing for 24 to 48 hours while the backlog at Heathrow Airport is cleared.

Royal Mail’s London Air Mail Unit, International Logistics Centre, Heathrow Worldwide Distribution Centre and Coventry facilities remain fully operational. News reports indicate the airport could be closed for days and that Heathrow’s closure is impacting airports and airlines worldwide as cancellations and diversions ripple throughout the industry.

Australia – Tropical Cyclone Alfred 

Update : Australia Post informs that our cargo terminals have re-opened as of 3/10/2025. While operations are running again, including collections by Australia Post at our Brisbane facility, you may experience some additional wait times. Significant delays may arise due to residual flooding.

Update: The extreme weather conditions associated with Tropical Cyclone Alfred are impacting the mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. During a Force Majeure Event, the delivery of Australia Post consignments are unfortunately suspended and cannot be offered in the short term.

Suriname – Strike 
Update: The designated operator of Suriname, Suriname Postal Corporation (Surpost), wishes to inform other Union member countries and their designated operators that Surpost personnel have called a strike, effective from 19 February 2025 and until further notice.   As a result, there may be disruption to Surpost’s operations, including delays in the processing and handling of mail. Surpost thanks all Union member countries and their designated operators for their understanding and patience during this period.

Georgia – Weather Disruption 
Update: The designated operator of Georgia, Georgian Post, wishes to inform other Union member countries and their designated operators that, that, owing to very poor weather conditions, mail delivery throughout the western region of Georgia has been disrupted since 23 February 2025. In some areas, deliveries are partially restricted, while in others they have been completely suspended. These conditions have inevitably resulted in delays in the processing and delivery of mail.   Conditions are expected to improve soon, allowing postal services to resume normal operations in the near future.   Georgian Post would like to thank all Union member countries and their designated operators for their cooperation and understanding.

Mauritius – Tropical Cyclone 
Update: The designated operator of Mauritius, Mauritius Post, wishes to inform other Union member countries and their designated operators that Mauritius has been experiencing cyclonic conditions since 26 February 2025 and that a class 3 cyclone warning has been issued by Mauritius Meteorological Services.   As a result, the international airport is temporarily closed and all flights have been cancelled. All economic/business activities have been suspended and all of the island’s post offices and postal facilities are closed (MUPLUA, MUPLUB and MUPLUC).   The transportation and processing of both inbound and outbound mail (letter-post, parcel-post and EMS items) are affected, and delays are to be expected in the delivery of mail throughout the country.   Accordingly, Mauritius Post has declared a case of force majeure.   The authorities are monitoring the situation closely and Mauritius Post will provide an update once the situation has returned to normal.   Mauritius Post thanks all Union members and their designated operators for their understanding.

Greece – One-Day Strike 
Update: Hellenic Post said union workers have called for a one-day strike for tomorrow Feb. 28 that will impact postal deliveries. Air traffic controllers are participating, which will affect international mail.

Côte d’Ivoire – Strike

Update: La Poste trade unions ended the strike on Monday, 17 February 2025. As a result, all post offices and mail processing centers (for both national and international mail) are once again open and operational.

Update:  On February 3rd, The designated operator of Côte d’Ivoire, La Poste de Côte d’Ivoire, wishes to inform that certain La Poste trade unions have launched a strike for an unlimited period. This strike has resulted in the closure of numerous post offices and mail processing departments (for both national and international mail). The Government of Côte d’Ivoire and the management of La Poste have initiated negotiations and are making every effort to resolve this situation.

Finland –  Strike 
Update: The designated operator of Finland, Posti Jakelu Ltd, informed  that the PAM Service Union has called a strike from 5.00 local time on 17 February to 5.00 local time on 20 February 2025. This strike may lead to delays of a few days in the handling of mail that requires customs clearance.  

Belgium – National Strike Update
Update: The blockades have been lifted at various sorting centres. However, targeted strikes may continue throughout the bpost network, especially in the Brussels region and the south of Belgium. As a result, significant delays are to be expected in the collection, sorting and distribution of domestic and international letter post and parcel post (both inbound and outbound) throughout the country. Further consultation with social partners is scheduled for February, 18 2025

Belgium – National Strike
Update: Effective Thursday, February 13, 2025, the major Belgian unions have called a 24 hour interprofessional strike and may be extended into Friday, February 14, 2025. This industrial action is likely to affect letter-post and parcel-post deliveries. The strike will also involve ground handlers and other airport and airline personnel. Therefore, disruption and delays are to be expected in the handling of inbound and outbound airmail dispatches at Brussels Airport

Brazil – Customs Slowdown
Update: Recent Customs slowdown in Brazil has caused delays of about 7-14 days

Italy – Update following hacking attack
Update: Further to EmIS 005/2025, the designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that the consequences of the cyberattack on BCUBE, Poste Italiane’s airmail unit service provider, have now been resolved and operations have resumed as normal.   Poste Italiane thanks all Union member countries and their designated operators for their understanding and support during this difficult episode.

Thailand – Resumption of postal operations following flooding
Update: Further to EmIS 217/2024 concerning the flooding situation in the southern part of Thailand, the designated operator of Thailand, Thailand Post, would like to inform other Union member countries and their designated operators that postal operations in postcode areas 80XXX and 84107 have resumed as normal. Thailand Post would like to thank all Union member countries and their designated operators for their understanding.

Canada Post Strike
Update: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

Effective Monday, January 6, 2025, USPS will resume full service to Canada and will begin accepting mail and packages again.

Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024.

During this time, it is important to remember that due to the recent Canadian Union of Postal Workers strike and accumulated backlog, shipments will experience processing and delivery delays.

Malaysia – Flooding
Update: The designated operator of Malaysia, Pos Malaysia, wishes to inform other Union member countries and their designated operators that the country is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. A number of roads are also inaccessible to traffic, delaying the delivery of letter and parcel post and EMS.

The affected areas are in the following postcode ranges (as of 1 December 2024):

STATE LOCATION POSTCODES
TERENGGANU PERMAISURI 22100, 21450, 22050, 22110 & 22030
​ SUNGAI TONG 21500, 21050
​ AIR PUTEH 24050 ,24020 ,24030 ,24010
​ JERTEH 22010 ,22000 ,22200 ,22300
​ KUALA BERANG 21700-21800
​ DUNGUN 23000 ,23200
​ KERTEH 24300 ,24200
​ JERTEH 22010
​ KUALA TERENGGANU 20050, 20100, 21020, 21060, 21070, 21100, 21200
​ CHUKAI 24000, 24010, 24020, 24050
​ PAKA 23100
KEDAH PENDANG 06700
​ AOR 05050, 05100, 05250
​ JITRA 06000, 06200
​ KUALA NERANG 06300
​ JITRA 06300, 06400
KELANTAN KETEREH 16450
​ KOTA BHARU 16010
​ KUBANG KERIAN 16150
​ BACHOK 16300, 16020, 16070, 16090, 16050
​ KUALA KRAI 18000
​ PASIR PUTEH 16800
​ MACHANG 16600, 18400, 18500
​ TANAH MERAH 17500
​ RANTAU PANJANG 17200
​ MELOR 16400, 16810
​ PASIR MAS 17010, 17000, 17020, 17030
Pos Malaysia is monitoring the situation continuously, and timely updates are posted in the dedicated section of its website at www.pos.com.my/news-info/service-update.

Pos Malaysia is making every effort to maintain the universal postal service and continue providing all international postal services, including EMS and parcels; it apologizes in advance for the unavoidable delays.

Ireland – Interruption to EDI transmission
Update: An Post, wishes to inform that the provision and transmission of certain electronic data interchange (EDI) messages were interrupted on 17 September 2024, owing to a power outage at its data centre. An Post will ensure that all EDI messages that should have been sent during the interruption are transmitted as soon as possible.

Austria – Flooding
Update: Österreichische Post, wishes to inform that severe weather conditions and heavy rainfalls have led to floods in large parts of Austria. This natural disaster has caused major logistical disruption, including road closures and direct impacts on postal infrastructure. As a result, delays are to be expected in the delivery of letters, parcels and EMS items. Effective from 16 September 2024, Österreichische Post is unable to guarantee service delivery standards for all inbound postal items.

Vietnam – Severe flooding
Update: VNPost, would like to inform that owing to the recent passage of Typhoon Yagi, several northern Vietnamese provinces have experienced severe flooding. This natural disaster has caused significant disruption to postal operations, including the delivery of international letter-post, parcel-post and EMS items, in the following provinces: Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong. As a result, VNPost’s service quality commitments may be affected. VNPost is monitoring the situation closely and will provide updates via EmIS as conditions improve and once operations have resumed as normal