CARRIER SERVICE UPDATES

Italy – Update following hacking attack
Update:The designated operator of Italy, Poste Italiane, wishes to update other Union member countries and their designated operators following EmIS 211/2024 and EmIS 213/2024 by communicating that BCUBE (Poste Italiane’s airmail unit (AMU) service provider) is currently thoroughly testing its IT systems and all the associated processes before opening the systems to external networks. The aim is to ensure that the new IT environment is up to speed and able to meet all necessary requirements. At present, however, processes are still slowed down owing to the implementation of additional steps in the IT security routine. Hopefully, they should speed up over the next few days. If everything proceeds as planned, EDI transmission should also resume soon, possibly by the end of this week. This implies that some of the logistic events that are not currently being transmitted will also be resumed. In particular, the transmission of PRECON and CARDIT messages will be restored. With reference to RESCON messages, Poste Italiane set up a back-up process last week involving the generation and transmission of these EDI messages by physical scanning at its offices of exchange (OEs). Once the EDI transmission from the AMU systems is working again, the standard RESCON process will be resumed. Finally, to help clear the inevitable backlog that has built up at its Malpensa (MXP) AMU, Poste Italiane kindly requests designated operators to use flights landing at Milano Linate Airport (LIN) whenever possible, or air-by-road connections to its Linate (LIN) AMU from any other European airports. Designated operators willing to do so are kindly requested to inform Poste Italiane by sending an e-mail to the following three addresses: [email protected]; [email protected]; and [email protected]. Poste Italiane will provide further updates via EmIS once the situation has stabilized, and thanks all Union member countries and their designated operators for their understanding.

Thailand – Resumption of postal operations following flooding

Update: Further to EmIS 217/2024 concerning the flooding situation in the southern part of Thailand, the designated operator of Thailand, Thailand Post, would like to inform other Union member countries and their designated operators that postal operations in postcode areas 80XXX and 84107 have resumed as normal. Thailand Post would like to thank all Union member countries and their designated operators for their understanding.

Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again.

Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024.

During this time, it is important to remember that due to the recent Canadian Union of Postal Workers strike and accumulated backlog, shipments will experience processing and delivery delays.

Ireland – Storm Darragh

Update: The designated operator of Ireland, An Post, wishes to inform other Union member countries and their designated operators that Storm Darragh has resulted in delays to international outbound mail, as well as some inbound services. Airline and ferry services have been impacted since Friday, 6 December, and delays are expected to continue until approximately Thursday, 12 December. An Post thanks all Union member countries and their designated operators for their understanding.

Malaysia – Flooding

Update: The designated operator of Malaysia, Pos Malaysia, wishes to inform other Union member countries and their designated operators that the country is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. A number of roads are also inaccessible to traffic, delaying the delivery of letter and parcel post and EMS.

The affected areas are in the following postcode ranges (as of 1 December 2024):

STATE LOCATION POSTCODES
TERENGGANU PERMAISURI 22100, 21450, 22050, 22110 & 22030
​ SUNGAI TONG 21500, 21050
​ AIR PUTEH 24050 ,24020 ,24030 ,24010
​ JERTEH 22010 ,22000 ,22200 ,22300
​ KUALA BERANG 21700-21800
​ DUNGUN 23000 ,23200
​ KERTEH 24300 ,24200
​ JERTEH 22010
​ KUALA TERENGGANU 20050, 20100, 21020, 21060, 21070, 21100, 21200
​ CHUKAI 24000, 24010, 24020, 24050
​ PAKA 23100
KEDAH PENDANG 06700
​ AOR 05050, 05100, 05250
​ JITRA 06000, 06200
​ KUALA NERANG 06300
​ JITRA 06300, 06400
KELANTAN KETEREH 16450
​ KOTA BHARU 16010
​ KUBANG KERIAN 16150
​ BACHOK 16300, 16020, 16070, 16090, 16050
​ KUALA KRAI 18000
​ PASIR PUTEH 16800
​ MACHANG 16600, 18400, 18500
​ TANAH MERAH 17500
​ RANTAU PANJANG 17200
​ MELOR 16400, 16810
​ PASIR MAS 17010, 17000, 17020, 17030
Pos Malaysia is monitoring the situation continuously, and timely updates are posted in the dedicated section of its website at www.pos.com.my/news-info/service-update.

Pos Malaysia is making every effort to maintain the universal postal service and continue providing all international postal services, including EMS and parcels; it apologizes in advance for the unavoidable delays.

Italy – Strike
Update: The designated operator of Italy, Poste Italiane, wishes to inform other Union member countries and their designated operators that all postal operations have resumed as normal in the Marche, Emilia Romagna and Calabria regions (further to EmIS messages 151/2024 and 175/2024) and in the Catania, Enna, Messina, Ragusa and Siracusa provinces of Sicily (further to EmIS 191/2024). Poste Italiane thanks all Union member countries and their designated operators for their understanding.

Bosnia and Herzegovina – Flooding
Update: JP BH Pošta Sarajevo, wishes to inform other Union member countries and their designated operators that heavy rainfall has led to floods in parts of Bosnia and Herzegovina. A state of natural disaster has been declared by the government. This situation has caused major logistical disruption, including road closures and direct impacts on postal infrastructure. As a result, delays are to be expected in the delivery of letters, parcels and EMS items throughout the geographical area covered by JP BH Pošta Sarajevo. Therefore, with effect from 4 October 2024 JP BH Pošta Sarajevo is unable to guarantee service delivery standards for all inbound international postal items.

United States of America – Flooding
Update: The United States Postal Service (USPS), would like to notify all Union member countries and their designated operators that USPS is declaring a force majeure situation due to the impacts of Hurricane Milton. This natural disaster has resulted in widespread catastrophic flooding and damage in the south-eastern State of Florida. The USPS declaration of force majeure (in effect until further notice) will cover USPS service and performance obligations for EMS, letter post (P, G, and E format) and parcels to postcode areas in the 32003–34997 range. Recovery and cleanup for the communities in those areas are expected to be lengthy.

Italy – Flooding
Update: Poste Italiane, wishes to inform other Union member countries and their designated operators that, following flooding in the Emilia Romagna and Marche regions on 18 and 19 September 2024, which led to road closures and the evacuation of some municipalities, the collection and delivery of letter-post and parcel-post items in the provinces of Ravenna, Forlì, Rimini, Bologna, Ferrara and Ancona is severely disrupted. The following postcode areas are affected: Emilia Romagna: 40036, 40050, 44011, 47012, 47014, 47015, 47016, 47017, 47018, 47019, 47032, 47034, 47121, 48011, 48012, 48013, 48014, 48017, 48018, 48020, 48022, 48024, 48025, 48026, 48032, 48033, 48034, 48121. Marche: 60015, 60018, 60033, 60037, 60030, 61024. Poste Italiane is taking all necessary steps to minimize inconvenience for its customers and restore connections with the affected areas as soon as possible.

Lebanon – Postal services affected by state of war
Update: LibanPost, would like to inform other Union member countries and their designated operators that Lebanon entered in a state of war on 19 September 2024, following airstrikes by Israeli forces on Lebanese territory, which killed hundreds of civilians and injured thousands of others. As a result, there have been many flight cancellations and closed roads (especially in the south of Lebanon, as well as in some locations in the centre of the country and Beirut), in addition to security restrictions in opening certain post office branches and reaching sensitive and closed areas, which will negatively affect LibanPost’s performance and service-level agreements. The scope of the impact is yet to be determined. LibanPost wishes to emphasize that it is doing its utmost to maintain its service levels, although the situation is difficult and the consequences are unclear at this stage.

Poland – Update on postal operations following floods
Update: Poczta Polska, wishes to inform other Union member countries and their designated operators that the heavy rainfall and resulting local flash floods continue to affect all postal operations. Furthermore, continuing heavy rains in the Lower Silesian, Opole and Silesian voivodeships (provinces) of Poland have led to floods in additional areas. As a result, road blockages are causing delays in the transportation and delivery of mail items (letter-post, parcel-post and EMS items) in the most severely affected postcode areas, as follows: 32XXX, 45XXX, 46XXX and 49XXX.

Ireland – Interruption to EDI transmission
Update: An Post, wishes to inform other Union member countries and their designated operators that the provision and transmission of certain electronic data interchange (EDI) messages were interrupted on 17 September 2024, owing to a power outage at its data centre. An Post will ensure that all EDI messages that should have been sent during the interruption are transmitted as soon as possible.

Austria – Flooding
Update: Österreichische Post, wishes to inform other Union member countries and their designated operators that severe weather conditions and heavy rainfalls have led to floods in large parts of Austria. This natural disaster has caused major logistical disruption, including road closures and direct impacts on postal infrastructure. As a result, delays are to be expected in the delivery of letters, parcels and EMS items. Effective from 16 September 2024, Österreichische Post is unable to guarantee service delivery standards for all inbound postal items.

Vietnam – Severe flooding
Update: VNPost, would like to inform other Union member countries and their designated operators that, owing to the recent passage of Typhoon Yagi, several northern Vietnamese provinces have experienced severe flooding. This natural disaster has caused significant disruption to postal operations, including the delivery of international letter-post, parcel-post and EMS items, in the following provinces: Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong. As a result, VNPost’s service quality commitments, as declared to the UPU, may be affected. VNPost is monitoring the situation closely and will provide updates via EmIS as conditions improve and once operations have resumed as normal