FREQUENTLY ASKED QUESTIONS
What is GlobalPost?
A part of the Stamps.com family, GlobalPost offers a range of domestic and international shipping solutions, including the Global Advantage Program, through our partnerships with global postal carriers and commercial carriers. These partnerships allow us to offer time and money-saving features not found with traditional international services.
GlobalPost offers the following services:
- GlobalPost Economy International
- GlobalPost Standard International
- Global Advantage Program
- Domestic First Class Service (Available in Los Angeles market only)
- Parcel Select Destination Entry
What is the difference between GlobalPost Economy International, GlobalPost Standard International and Global Advantage Program?
GlobalPost Economy International, GlobalPost Standard International, and Global Advantage Program services offer the same benefits: no customs forms, free coverage, free global address verification and more.
The main difference is the Global Advantage Program leverages 100% the USPS global delivery network, whereas GlobalPost Economy International and GlobalPost Standard International are designed to support any combination of carriers, including USPS and other international postal carriers. Because the GlobalPost products are not reliant on USPS relationships with the UPU, if there are any changes to the USPS international shipping services, GlobalPost users’ shipping experience remain the same, while still receiving similar transit times, customs clearance process and competitive rates.
What is the difference between GlobalPost Economy International and GlobalPost Standard International?
GlobalPost Economy International is a cost-efficient international shipping service that offers tracking into the destination country. GlobalPost Standard International service includes delivery confirmation.
How does GlobalPost work?
All GlobalPost and Global Advantage packages are first sent to one of our domestic regional shipping centers for international processing and bundling. At the GlobalPost shipping center, we print and apply an international shipping label and customs form using the contents information you provided. Your package is then handed to a postal carrier, such as the USPS, and transported to its final destination.
What kind of packages can be shipped with GlobalPost?
Like the Global Advantage Program, GlobalPost today uses the USPS for the first mile and last mile so it supports any package currently delivered internationally by the USPS, up to 66 lbs.
Is there a minimum number of packages I must ship?
Whether you ship hundred of packages a day, or one package a week, you can still take advantage of GlobalPost or the Global Advantage Program. A volume requirement may apply for select pickup services. Call 1-888-899-1255 for more information.
How much does GlobalPost cost?
GlobalPost services are available through select shipping platforms, including Stamps.com, Endicia, ShipStation, Shippingeasy, and ShipWorks. There is no additional fee to have GlobalPost and Global Advantage Program enabled on those platforms.
What countries does GlobalPost ship to?
GlobalPost Economy International
ships to over 200 countries.
GlobalPost Standard International, which includes delivery confirmation, currently ships to 36 countries:
The Global Advantage Program ships to the same countries the USPS supports.
Through Global Advantage, First Class Package International includes proof of delivery to these countries not served by USPS International Tracking: South Korea, Ireland, Sweden and Estonia.
How are GlobalPost packages tracked?
GlobalPost tracking capabilities are based the shipping service purchased.
GlobalPost Economy International: Tracking appears up to the exit point of the package leaving the U.S. The last tracking event will show the package leaving U.S. customs.
GlobalPost Standard International: Tracking is door-to-door, showing a tracking event when the package is delivered to the recipient.
Where can I track my GlobalPost packages?
Do I need to include Customs Forms on a GlobalPost or Global Advantage package?
No. GlobalPost takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each GlobalPost and Global Advantage package.
Does GlobalPost include free parcel coverage?
Yes, GlobalPost Economy International and GlobalPost Standard International includes free parcel coverage for shipments with delivery confirmation up to $100, plus the cost of shipping. The Global Advantage Program includes parcel coverage up to $100 for First Class Package International Service with delivery confirmation and up to $200 for Priority Mail International and Priority Mail Express International shipments. Additional insurance may be purchased in the online shipping program used to generate your shipment.
How do I file a coverage claim with GlobalPost?
To submit a claim, download and complete the GlobalPost Claim Form
. Do not include the shipping cost when filling in the claim amount. If approved, the shipping cost will be added to your total payment. Email the completed form and photos of damaged item (if applicable) to firstname.lastname@example.org
- Please do not submit claims for lost packages before 30 days after the shipment date.
- Claims for damage can be submitted at any time.
- All claims must be submitted within 90 days after the shipment date.
- Claims can take up to 3 weeks to be processed. Please contact GlobalPost at email@example.com or 888-899-1255 if you have not received a response to your claim within 3 weeks.
- If you claim was denied, you may appeal by submitting a new claim with new or updated information.
- If a partially filled form is submitted, we will not be able to process your claim. We will notify you via email. Complete any missing information on your previously submitted claim form and resubmit it, or complete a new claim and submit it to firstname.lastname@example.org.
Can I purchase additional insurance coverage?
Yes, additional package insurance can be purchased, but the total amount claimed for any package cannot exceed the total value of the package.
Can I send an International Letter with GlobalPost?
Large envelopes, flats, thick envelopes, and packages can be sent. Currently, Letters cannot be sent with GlobalPost and the Global Advantage Program.
Are there any restrictions when shipping with GlobalPost?
Anything deemed illegal or hazardous to ship by mail in the United States, or in the destination country, will not be accepted. Please check relevant restrictions presented in the GlobalPost or Global Advantage program at the time of printing postage. We cannot accept responsibility, nor accept coverage claims, for items confiscated by customs authorities.
Can duties and taxes be pre-paid with GlobalPost?
Currently, duties and taxes for GlobalPost and Global Advantage shipments can only be paid by the package recipient.
How can I purchase a Shipping Label using GlobalPost?
GlobalPost and Global Advantage Program is available in most popular shipping platforms, including Stamps.com, Endicia, ShipStation, ShipWorks and Shippingeasy. We are constantly adding new partners. Contact us directly to see if your shipping provider offers GlobalPost.