FREQUENTLY ASKED QUESTIONS
What is Global Advantage Program?
Global Advantage Program, powered by GlobalPost, is the modern, economical, and hassle-free way to ship packages to international destinations. Connect to customers in over 220 countries using the powerful USPS global delivery network. With the Global Advantage Program, we streamline the international shipping process by sorting, bundling and routing USPS packages through our state-of-the-art facilities and on to their final destination. Global Advantage Program is as easy to use as any USPS service and includes additional value-added features designed to make international shipping easy.
How does Global Advantage Program work?
All Global Advantage packages are first sent to one of our domestic regional shipping centers for international processing and bundling. At the GlobalPost shipping center, we print and apply an international shipping label and customs form using the contents information you provided. Your package is then picked up by the USPS and transported to its final destination.
What kind of packages can be shipped with the Global Advantage Program?
Any kind of package currently delivered internationally by the USPS, up to 70 lbs.
Is there a minimum number of packages I must ship?
Whether you ship hundred of packages a day, or one package a week, you can ship with the Global Advantage Program. A volume requirement may apply for select pickup services. Call 1-888-899-1255 for more information.
How much does GlobalPost cost?
Global Advantage Program is a service available through select shipping platforms, including Stamps.com, Endicia, ShipStation and ShipWorks. There is no additional fee to have Global Advantage Program enabled on those platforms.
What countries does GlobalPost ship to?
With our Global Advantage Program:
GlobalPost ships to more than 220 countries leveraging the global delivery network of the United States Postal Service.*
For First Class Package International, Global Advantage Program offers proof of delivery to 36 countries:
*Global Advantage Program does NOT ship to the following countries: Cuba, Iran, North Korea, Syria, Sudan.
**Through Global Advantage, First Class Package International includes proof of delivery to these countries not served by USPS International Tracking: South Korea, Ireland, Sweden and Estonia.
How are Global Advantage packages tracked?
Global Advantage tracking capabilities are based the shipping service purchased.
First Class Mail International
does not include tracking. First Class Package International
includes tracking up to the exit point of the package leaving the U.S. for 36 countries. The last tracking event will show the package leaving U.S. customs. First Class Package International Service does not include tracking outside the 36 supported countries.
Priority Mail International and Priority Mail Express International: Tracking is door-to-door, showing a tracking event when the package is delivered to the recipient.
Where can I track my Global Advantage packages?
Global Advantage packages can be tracked with these three options:
1. The GlobalPost tracking page located at www.goglobalpost.com/track
2. Global Advantage Program tracking numbers can be found in the order history of your shipping program.
3. Global Advantage shipments can also be tracked at USPS.com, but you may find less information.
Do I need to include Customs Forms on a Global Advantage package?
No. Global Advantage Program takes the hassle out of international shipping by handling this part for you. At the GlobalPost Shipping Center, our team will apply the necessary international shipping labels and customs form to each package.
Does Global Advantage Program include free package insurance?
Yes, Global Advantage Program automatically covers shipments with proof of delivery for the value of the items, up to $100, plus the cost of shipping. Priority Mail International and Priority Mail Express International shipments is covered up to $200. Additional insurance may be purchased in the online shipping program used to place your Global Advantage order.
How do I file a coverage claim with GlobalPost?
To submit a claim, download and complete the GlobalPost Claim Form
. Do not include the shipping cost when filling in the claim amount. If approved, the shipping cost will be added to your total payment. Email the completed form and photos of damaged item (if applicable) to firstname.lastname@example.org
- Please do not submit claims for lost packages before 30 days after the shipment date.
- Claims for damage can be submitted at any time.
- All claims must be submitted within 90 days after the shipment date.
- Claims can take up to 3 weeks to be processed. Please contact GlobalPost at email@example.com or 888-899-1255 if you have not received a response to your claim within 3 weeks.
- If you claim was denied, you may appeal by submitting a new claim with new or updated information.
- If a partially filled form is submitted, we will not be able to process your claim. We will notify you via email. Complete any missing information on your previously submitted claim form and resubmit it, or complete a new claim and submit it to firstname.lastname@example.org.
Can I purchase additional insurance coverage?
Yes, additional package insurance can be purchased, but the total amount claimed for any package cannot exceed the total value of the package.
Can I send an International Letter with Global Advantage Program?
Large envelopes, flats, thick envelopes, and packages can be sent. Currently, Letters cannot be sent with the Global Advantage Program.
Are there any restrictions when shipping with GlobalPost?
Anything deemed illegal or hazardous to ship by mail in the United States, or in the destination country, will not be accepted. Please check relevant restrictions presented in the Global Advantage program at the time of printing postage. We cannot accept responsibility, nor accept coverage claims, for items confiscated by customs authorities.
Can duties and taxes be pre-paid with the Global Advantage Program?
Currently, duties and taxes for Global Advantage shipments can only be paid by the package recipient.
How can I purchase a Shipping Label using the Global Advantage Program?
Global Advantage Program is available in most popular shipping platforms, including Stamps.com, Endicia, ShipStation, ShipWorks and Shippingeasy. We are constantly adding new partners. Contact us directly to see if your shipping provider offers the Global Advantage Program.