CARRIER SERVICE UPDATES

Mexico – Update on postal services following Hurricane Otis
Servicio Postal Mexicano, would like to advise other Union member countries and their designated operators that the situation in Acapulco and the surrounding municipalities remains critical. However, basic postal services (letter-post and parcel-post items) have been re-established. Servicio Postal Mexicano is still unable to guarantee electronic data interchange with its partners owing to a lack of power and connectivity in the affected areas, as indicated in the aforementioned EmIS message.

Luxembourg – Back to normal
Luxembourg Post, wishes to inform other Union member countries and their designated operators that the operational difficulties owing to bad weather have been resolved.

Belgium – Back to normal (Heavy snowfalls)
bpost, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.

Norway – Back to normal (extreme weather)
Posten Bring AS, asks us to inform other Union member countries and their designated operators that its postal operations have resumed as normal.

Papua New Guinea – Back to normal
Post PNG, would like to inform other Union member countries and their designated operators that its postal and call centre operations have now resumed as normal. Operations relating to the transportation, processing and delivery of mail are gradually returning to normal.

France – Back to normal
La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the French farmers’ movement throughout the country (including at borders), the majority of motorways, strategic sections of the secondary road network and access to major cities are subject to disruption. As a result, La Poste is experiencing difficulties with regard to the receipt of international shipments, as well as the transportation, collection and delivery of all mail (letter-post, parcel-post and EMS items). Delays are therefore to be expected in the processing of mail.

France – Farmers’ Movement
La Poste, wishes to inform other Union member countries and their designated operators that, as of 23 January 2024 and owing to the expansion of the French farmers’ movement throughout the country (including at borders), the majority of motorways, strategic sections of the secondary road network and access to major cities are subject to disruption. As a result, La Poste is experiencing difficulties with regard to the receipt of international shipments, as well as the transportation, collection and delivery of all mail (letter-post, parcel-post and EMS items). Delays are therefore to be expected in the processing of mail.

Luxembourg – Bad weather
Luxembourg Post, wishes to inform other Union member countries and their designated operators that poor weather has been causing it significant difficulties over the past couple of days, and a red alert was issued on 17 January 2024. In particular:
On Wednesday, 17 January 2024, the import, export, collection and delivery of mail and newspapers was suspended (and delivery of packages was heavily impacted); exchanges with several European cities were also suspended (Trier, Metz, Roissy, Bar-Le-Duc, Frankfurt, Brussels, etc.);
On Thursday, 18 January 2024, there was again heavy snowfall, leading to the suspension of transfers on the Trier–Bettembourg and Metz–Bettembourg routes. Several trucks are blocked (Liège, Brussels, Roissy, etc.)

Papua New Guinea – State of emergency owing to civil unrest
Post PNG, would like to inform other Union member countries and their designated operators that the Government of Papua New Guinea has declared a state of emergency, effective for 14 days from 12 January 2024, as a result of protests and civil unrest that broke out on 10 January 2024. As a result, delays are to be expected in the collection, processing and delivery of incoming and outgoing mail (letter-post, parcel-post and EMS items).

France – Adverse weather conditions
La Poste, wishes to inform other Union member countries and their designated operators that it is currently experiencing operational difficulties owing to adverse weather conditions. Several warnings have been issued throughout France since 17 January 2024, including prohibitions on the circulation of heavy goods traffic. Snow, black ice and high winds are causing disruption to the entire postal supply chain, primarily in northern and eastern France. As a result, delays are to be expected in the transportation, collection and delivery of letter-post, parcel-post items and EMS items.

Belgium – Heavy snowfalls
bpost, wishes to inform other Union member countries and their designated operators that it has been experiencing significant operational difficulties for several days, owing to adverse weather conditions (heavy snowfall). Several warnings were issued throughout Belgium on 17 and 18 January 2024, including a red alert on 18 January. In particular, there are prohibitions on the circulation of heavy goods traffic, causing major disruption to the entire postal supply chain. As a result, delays are to be expected in the transportation, collection and delivery of letter-post, parcel-post and EMS items.

Denmark – Resumption of data transmissions for EMSEVT events for items to and from Greenland
PostNord Danmark, asks us to inform other Union member countries and their designated operators that data transmissions have been back to normal since 11 December 2023. Data for the period between 23 November and 11 December was transmitted on 19 December.

Japan – Earthquake
Japan Post Co., Ltd, wishes to urgently notify Union member countries and their designated operators that the delivery of all types of inbound mail (letter-post, parcel-post and EMS items) is being delayed in the following areas, owing to damage caused by the earthquake that struck the Hokuriku region on 1 January 2024:
– Niigata, Toyama, Ishikawa and Fukui prefectures: all areas;
– parts of Hokkaido, Yamagata, Nagano and Hyogo prefectures.
There is no impact on international traffic and exchange office operations, including customs clearance. Japan Post is accepting all inbound mails as usual.

Italy – National strike
Poste Italiane, would like to inform Union member countries and their designated operators that certain Italian unions have announced a 24-hour general strike, commencing at 00.01 CET on 24 November 2023, involving ground handlers and other airport services personnel at all Italian airports. Therefore, there is a risk of delays and cancellations of non-guaranteed flights. While mitigation measures will be taken at Poste Italiane facilities, the impact may continue over the weekend and until 27 or 28 November, depending on the response to the call to strike. Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Serbia – Back to normal
Post of Serbia, would like to inform other Union member countries and their designated operators that, following the unlawful suspension of work by a number of employees, all postal operations have now returned to normal.

Niger – Resumption of normal operations
All international postal operations have now resumed as normal

Italy – National strike
Poste Italiane, would like to inform Union member countries and their designated operators that certain Italian unions have announced a 24-hour general strike, commencing at 00.01 CET on 24 November 2023, involving ground handlers and other airport services personnel at all Italian airports. Therefore, there is a risk of delays and cancellations of non-guaranteed flights. While mitigation measures will be taken at Poste Italiane facilities, the impact may continue over the weekend and until 27 or 28 November, depending on the response to the call to strike. Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Serbia – Back to normal
Post of Serbia, would like to inform other Union member countries and their designated operators that, following the unlawful suspension of work by a number of employees, all postal operations have now returned to normal.

Niger – Resumption of normal operations
All international postal operations have now resumed as normal as of Nov-27.

Italy – Back to normal
Poste Italiane, wishes to inform Union member countries and their designated operators that any disruption resulting from the flooding in Tuscany has now been resolved.

Fiji – Back to normal
Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that operations will return to normal in all of its outlets as of 16 November 2023.

Fiji – Tropical cyclone
Post Fiji Ltd, asks us to inform other Union member countries and their designated operators that all of its outlets will be closed tomorrow, 14 November 2023, owing to the tropical cyclone warning in effect. The tropical cyclone is predicted to affect the country from today. The situation will be reassessed by 16.00 local time on 14 November. Disruptions are expected for the processing and conveyance of all mail, thus affecting quality of service for all inbound and outbound air services (letter post, parcel post and EMS).

Democratic Republic of the Congo – Back to normal following floods
Société Congolaise des Postes et Télécommunications (SCPT), wishes to inform Union member countries and their designated operators that, following floods in Kalehe, in South Kivu province in the east of the country, all postal operations have now resumed as normal.

Thailand – Back to normal
Thailand Post, would like to inform other Union member countries and their designated operators that all postal operations have returned to normal, following the floods in the central and north-eastern parts of Thailand.

Jamaica – Resumption of normal operations
Jamaica Post, wishes to inform other Union member countries and their designated operators that operations have resumed as normal at the central sorting office, with effect from Wednesday, 25 October 2023.

Morocco – Return to normal after earthquake
Poste Maroc, would like to inform other Union member countries and their designated operators that postal operations have resumed as normal following the earthquake in the Marrakesh and Agadir regions.

Indonesia – Delays in delivery of all international inbound items
Pos Indonesia, would like to inform other Union member countries and their designated operators that, as result of the implementation of new import regulations by Indonesian Customs, delays in the delivery of all international inbound items should be expected from 17 to 24 October 2023.

Jamaica – Fire at central sorting office
Jamaica Post, wishes to inform other Union member countries and their designated operators that the central sorting office experienced a fire outbreak on Monday, 23 October 2023 at approximately 09.00 local time, which resulted in minor damage to a section of the sorting facility. Although the fire was contained relatively quickly by the fire services, evacuated staff were sent home in the light of the emanating smoke, which entered adjoining sections of the facility. Consequently, all mail operations, ICT and customer service support functions ceased for the day. It is anticipated that further time will be required for the smoke to be fully expelled from the facility, as a result of which only limited mail operations will resume on Tuesday, 24 October.

Philippines – Back to normal following fire at Manila Central Post Office
PHLPost, wishes to inform other Union member countries and their designated operators that the situation has now improved and all postal operations have returned to normal.

Italy – Clearance of backlog of packets and parcels
Poste Italiane, would like to inform other Union member countries and their designated operators that the national customs IT system is once again functioning as normal and the backlog of packets and parcels has been cleared.

Italy – Back to normal at Malpensa airport
Poste Italiane, would like to inform other Union member countries and their designated operators that all operations at Milan’s Malpensa airport (MXP) have been restored.

Italy – Strike
Poste Italiane, wishes to inform other Union member countries and their designated operators that the major Italian unions have confirmed a 24-hour strike, commencing at 00.01 CEST on 29 September 2023, involving ground handlers and all other airport service personnel at all Italian airports. Disruption is to be expected in the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports. Mitigation measures will be taken at the airmail units, but the impact is nevertheless expected to continue over the weekend until 1 October 2023.

Italy – Final update on the natural disaster in Emilia Romagna and Marche regions
Poste Italiane, wishes to inform other Union member countries and their designated operators that, following the severe flooding in the Emilia Romagna and Marche regions, mail services have now resumed as normal. Furthermore, for citizens who have been displaced as a result of this natural disaster, a special mail collection service has been organized in specific post offices throughout the affected regions.

Italy – Update on Catania airport closure
Further to EmIS 89/2023, the designated operator of Italy, Poste Italiane, would like to provide other Union member countries with an update on the impact of the fire that occurred at Catania-Fontanarossa Airport.

The following postcode areas of the Sicily region are currently affected:

Agrigento: 92xxx
Caltanissetta: 93xxx
Catania: 95xxx
Enna: 94xxx
Messina: 98xxx
Palermo: 90xxx
Ragusa: 97xxx
Syracuse: 96xxx
Trapani: 91xxx

Italy – Trade union action
Poste Italiane would like to inform other Union member countries and their designated operators that continued trade union action in certain logistics centers is causing disruption to operations.
As a result, delivery times cannot be guaranteed for parcels destined for the metropolitan city of Florence and the provinces of Prato, Pistoia and Modena (with the exception of the following postcode areas in the province of Modena, for which service continues as normal: 41011, 41012, 41016, 41019, 41030, 41032, 41033, 41037, 41038 and 41039).
Poste Italiane is taking all the necessary action to restore normal service and will provide timely updates on the situation.
Poste Italiane thanks all Union member countries and their designated operators for their understanding.

Italy – National 8-hour strike
Poste Italiane, would like to inform other Union member countries and their designated operators that all major Italian unions have announced an 8-hour strike, commencing at 10.00 CEST (UTC+2) on 15 July 2023, involving ground handlers and other airport services personnel at all Italian airports.
Disruption is to be expected in the handling of inbound and outbound airmail at Linate and Malpensa Airports in Milan, although mitigation measures will be taken at airmail units.
Information on all scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Italy – Issues relating to EMSEVT data transmission
Poste Italiane, would like to inform other Union member countries and their designated operators that Poste Italiane has been experiencing issues relating to EMSEVT data transmission for inbound and outbound parcels and EMS items since 29 May 2023. Tracked/registered letter-post items are not affected.
Operations continue as usual and parcels/EMS items are being processed and delivered. Poste Italiane is committed to sending the missing data as soon as possible, but significant delays should be expected.
The Poste Italiane IT department is conducting the necessary investigations. Poste Italiane will keep its partner postal operators updated as to the outcomes of the investigation and resolution of the issues.
Poste Italiane undertakes to provide all of the information available in its systems to its partner postal operators to enable them to deal with their outbound customers. It kindly requests that inquiries be sent only if connected with customer complaints.

Italy – Natural disaster in Emilia Romagna and Marche regions
Poste Italiane, would like to inform other Union member countries and their designated operators that, following severe flooding in the Emilia Romagna and Marche regions, it has been unable to guarantee collections and deliveries (for any products) in certain parts of these regions since Wednesday, 17 May 2023. In particular: no collections and deliveries are currently possible in Forlì; collections and deliveries cannot currently be guaranteed in the provinces of Ancona, Bologna, Cesena, Ravenna, Faenza, Modena, Pesaro Urbino and Ravenna. Poste Italiane is taking all necessary steps to minimize inconvenience for its customers and restore connections with the affected areas as soon as possible. Updates on the situation will be posted at www.poste.it/aggiornamenti-operativi.html. (This page is in Italian only, but many browsers will provide an option to translate it into the user’s language.)

Italy – Strike Update:
Poste Italiane, would like to inform other Union member countries and their designated operators that a 24-hour strike, commencing at 00.01 CEST on 21 April 2023, has been announced by certain Italian unions, involving ground handlers and other airport services personnel at all Italian airports. Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units. Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Italy – Strike
Poste Italiane, would like to inform other Union member countries and their designated operators that some Italian unions have announced a 24-hour strike, commencing at 00.01 CET on 17 March 2023, involving ground handlers and other airport services personnel, concerning all Italian airports.
Disruption is to be expected with regard to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports, although mitigation measures will be taken at the airmail units.
Information on all the scheduled strikes is available (in Italian) at scioperi.mit.gov.it/mit2/public/scioperi.

Slovenia – Back to normal
Posta Slovenije, asks us to inform other Union member countries and their designated operators that all postal operations are back to normal.

Slovenia – Solidarity Day
Pošta Slovenije, asks us to inform other Union member countries and their designated operators that the Slovenian government has declared 14 August 2023 Solidarity Day, a work-free day, providing citizens with a day off to help with flood relief efforts. The facilities of Pošta Slovenije will also be closed on that day.

Hong Kong – Extreme weather conditions
Hongkong Post, the People’s Republic of China’s designated operator for Hong Kong, asks us to inform Union member countries and their designated operators of the extreme weather conditions across Hong Kong, including the black rainstorm and flooding warning, since the evening of 7 September 2023. This situation is affecting the processing and conveyance of all inward, outward and local mail. As a consequence, quality of service is affected, including for inbound and outbound EMS, air parcels and registered airmail. Hongkong Post expects the impact to last for at least a day before the backlogs can be cleared.

Hong Kong– Typhoon Talim
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that a No. 8 tropical cyclone warning signal (Typhoon Talim) was raised shortly after midnight on 17 July 2023 in Hong Kong. This situation is affecting the processing and conveyance of all domestic and international mail (letter post, parcels and EMS). Customer service call centres are also affected. It is expected that the impact will last for a few days before backlogs can be cleared and operations can return to normal.

Hong Kong, China – Resumption of normal delivery process for items requiring signature on delivery
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that Hongkong Post’s delivery process for all items requiring signature on delivery is returning to normal. With effect from 3 January 2023, when performing at-the-door deliveries of letter-post, parcel-post or EMS items requiring signature on delivery, the postman or postwoman will again obtain a signature from the recipient. In case of an unsuccessful at-the-door delivery attempt, the addressee will receive a notification asking them to collect the item from a designated post office, in line with the normal procedure. The collection arrangements at post offices remain unchanged. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.

Hong Kong, China – Resumption of advice of delivery service
Hongkong Post, the People’s Republic of China’s designated operator for the territory of Hong Kong, asks us to inform other Union member countries and their designated operators that it has resumed the advice of delivery service for incoming mail items. Hongkong Post thanks all other Union member countries and their designated operators for their understanding.

Malawi – Back to normal
Malawi Post, wishes to inform other Union member countries and their designated operators that all post offices are again open and operational following Cyclone Freddy.

Cyprus – EDI message delays resolved
The issue with the transmission of EDI message (which occured since mid of July) which disables transmission of electronic data (CARDIT, PRECON/RESCON, PREDES/RESDES, EMSEVT events) has been resolved and EDI messages are now being transmitted in real time.

Cyprus – Back to normal
​Cyprus Post, would like to inform other Union member countries and their designated operators that all the affected systems have now recovered following the floods, and all operations are back to normal. Cyprus Post will try to send all the EDI messages, including ITMATT, that it was unable to send while its systems were down.

Australia – Resumption of mail services to Vanuatu
Australia Post, asks us to inform other Union member countries and their designated operators that mail services from Australia to Vanuatu will resume with effect from 5 July 2023.

Thailand – IT issues
Thailand Post would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 31 May 2023. These have prevented it from transmitting some ITMATT messages and some tracking events, in particularly event EMA (Posting/collection), to destination countries. Thailand Post’s IT departments are working to solve the problem.
Therefore, Thailand Post kindly requests that designated operators process items from Thailand that lack ITMATT as normal for the time being. It is still able to receive ITMATT messages from other countries.
Thailand Post thanks all Union member countries and their designated operators for their understanding. It will notify them via EmIS once the system is operating normally again.

Peru – IT migration
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that this weekend migration work will be carried out with the new provider of the corporate data centre as part of the activities scheduled with the National Fund for Financing State Business Activity (FONAFE). Therefore, access to the following services will be disabled from 22.00 local time on Saturday, 29 April until 16.00 local time on Monday, 1 May: applications (operational and administrative), e-mail, website, online tracking, office network, image transfer and remote access. After this time, tests will be carried out to validate the operability of all services (IT – user area).

Peru – Back to normal
Servicios Postales del Perú (Serpost), wishes to inform other Union member countries and their designated operators that the civil unrest and protests that had been taking place in Peru since 7 December 2022 have now ceased. It is hoped to resume international mail traffic very soon.

China (People’s Rep.) – Return to normal following COVID-19
​The designated operator of China (People’s Rep.), China Post, asks us to inform other Union member countries and their designated operators that all preventive measures taken to limit the spread of COVID-19 have been lifted and that postal operations have returned to normal as of 30 March 2023.

Indonesia – IT issues resolved
Pos Indonesia, would like to inform other Union member countries and their designated operators that the IT issues that were affecting the EMS tracking system have now been resolved.

Indonesia – IT issues

The designated operator of Indonesia, Post Indonesia, would like to inform other Union member countries and their designated operators that it has been experiencing IT issues since 11 February 2023.
In particular, this is affecting the EMS tracking system and disrupting the scanning of EMI/EMH events for EMS items. The IT department is working to resolve the situation.
Post Indonesia thanks all Union member countries and their designated operators for their understanding, and will provide an update via EmIS once the situation has returned to normal.

Poland – IPS migration
The designated operator of Poland, Poczta Polska, wishes to inform other Union member countries and their designated operators that it will be migrating from IPS 2018 to IPS 2021 on Sunday, 5 March 2023.
Poczta Polska will make every effort to minimize the impact of the migration on the operational processing of international mail, but delays in data transmission should be expected for up to 14 hours (5.00 to 19.00 CET).
Poczta Polska thanks all Union member countries and their designated operators for their understanding and apologizes for any inconvenience caused.

Slovakia – IPS migration

Slovenska pošta, a.s., would like to inform other Union member countries and their designated operators that it will be migrating from IPS 2017 to IPS 2021 on Sunday, 5 March 2023.
Slovenska pošta will make every effort to minimize any potential issues, but there may be delays in data transmission during the migration. It hopes to have the system fully up and running and resolve any data quality issues by 1 April 2023. Slovenská pošta thanks all Union member countries and their designated operators for their continued support and understanding.

Saudi Arabia| Back to normal

​Saudi Post Corporation, asks us to inform other Union member countries and their designated operators that the electrical damage and IT issues caused by the heavy rainfall have now been resolved. All services have therefore resumed as normal with effect from 30 January 2023.

Macao, China – Back to normal
The People’s Republic of China’s designated operator for Macao, asks us to inform other Union member countries and their designated operators that the situation has improved and all postal operations have returned to normal.

Malaysia – Back to normal
Pos Malaysia, asks us to inform other Union member countries and their designated operators that the situation has returned to normal and all postal operations were back to normal as of 29 December 2022. Pos Malaysia thanks all other Union member countries and their designated operators for their understanding.

Malaysia – Heavy rain and widespread flooding
Pos Malaysia asks us to inform other Union member countries and their designated operators that the country is experiencing heavy rain and widespread flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail, EMS and parcels.

Costa Rica – IT issues
Correos de Costa Rica wishes to inform other Union member countries and their designated operators that, with effect from 10 December 2022, it is deploying a new version of IPS and CDS and is working on the interface between these solutions and its internal IT systems.

Pakistan – Update on postal services following flooding
Pakistan Post wishes to inform other Union member countries and their designated operators that the delays and disruption to mail operations are under control, and mail delivery in the areas affected by flooding has improved significantly. Pakistan Post thanks all other Union Member countries and their designated operators for their understanding and cooperation.

Thailand – End of flooding
Thailand Post would like to inform other Union member countries and their designated operators that the rain in the southern part of Thailand has now ceased. All postal operations have therefore resumed as normal with effect from 30 December 2022. Thailand Post thanks all other Union member countries and their designated operators for their understanding.

Thailand – Illegal barcodes
Thailand Post would like to inform other Union member countries and their designated operators that the series of barcodes starting in “UT” and ending in “TH” (i.e. UTxxxxxxxxxTH, as shown below) has been used illegally without its authorization. The above-mentioned barcodes were allocated to a bulk mailer customer, but the service relating to the said barcodes has been suspended since May 2020. Therefore, items bearing these barcodes are not considered as postal items originating from Thailand Post. Consequently, Thailand Post reserves the right to deny all remuneration, charges and liability relating to such items. Thailand Post thanks all other Union member countries and their designated operators for their cooperation in this matter.